Refund policy

Scope of Coverage

Returnable Items

Non-customized/non-personalized products fall under returnable items. This includes any product that cannot be personalized and is not made to order. In addition, an item must meet the requirements of the Return Policy in order to be eligible for return. Please see below for more information on this policy.

Examples of returnable items:

Patches with unchangeable, fixed design
Patches with no options for modification

For undamaged non-custom items:

If your non-custom product is not defective nor damaged, then you may request to return the product within 14 days of the product being delivered. When returning undamaged non-custom items, you must provide postage at your own cost. To initiate a return and verify that your item is eligible, please contact me immediately at support@palmstitch.com .

Eligibility for returning undamaged non-custom items:

You must first contact me at support@palmstitch.com
The item must have been delivered within 14 days of the return being requested via email
The item must be non-customized/non-personalized
The item must be undamaged and in its original packaging
The item must be returned to me in its original condition

Refunds for returned, undamaged, non-custom items:

You must return undamaged, non-custom items to me in their original condition in order to receive a refund.

If the item is received by me in its original condition and meeting all of the return eligibility requirements in this policy, then refunds will be processed to your original payment method within 10 business days of me receiving back the items. If more than 15 business days have passed since the items have been delivered back to me, please contact me at support@palmstitch.com .

If the item is returned to me in poor condition or is deemed ineligible for return based on this policy, the item will not be returned and a refund will not be issued, and you will be notified via email.

For damaged or incorrect non-custom items:

If your non-custom product is defective, damaged upon arrival, or if you receive the wrong item, please contact me immediately at support@palmstitch.com. I am committed to ensuring the quality of your purchase and will address the issue on a case-by-case basis to resolve it.

This excludes any damage that the item incurs after delivery to the customer, such as regular wear-and-tear, accidental damage, or intentional damage.

Refunds for Damaged or Incorrect Non-custom Items

In the rare event of a damaged or incorrect non-custom item upon arrival, you may choose to either receive a refund or a replacement item. I will notify you once I’ve reviewed the issue. Incorrect or damaged non-custom items must be sent back to me in order for the customer to receive a refund, and I will provide a shipping label.

Approved refunds will be processed to your original payment method within 10 business days of me receiving back the damaged/incorrect items. If more than 15 business days have passed since the items have been delivered back to me, please contact me at support@palmstitch.com.

Non-returnable Items

Customized/personalized products fall under non-returnable items. This includes any product that is personalized or made to order. The only exception to this is for damaged or incorrect items. Please see below for more information on this exception.

Examples of non-returnable items:

Patches with customizable text
Patches with customizable design
Patches with customizable fonts

For damaged or incorrect custom items:

If your custom product is defective, damaged upon arrival, or if you receive the wrong item, please contact me immediately at support@palmstitch.com. I am committed to ensuring the quality of your purchase and will address the issue on a case-by-case basis to resolve it.

This excludes any damage that the item incurs after delivery to the customer, such as regular wear-and-tear, accidental damage, or intentional damage. This also excludes any incorrect personalization/customization instructions that were provided by the customer, such as a typo in custom text or an incorrect selection that was the fault of the customer.

Refunds for Damaged or Incorrect Custom Items

In the rare event of a damaged or incorrect custom item upon arrival, I will handle this on a case-by-case basis to determine if a refund or replacement is appropriate. I will notify you once I’ve reviewed the issue. Incorrect or damaged custom items must be sent back to me in order to receive a refund, and I will provide a shipping label.

Approved refunds will be processed to your original payment method within 10 business days of me receiving back the damaged/incorrect items. If more than 15 business days have passed since the items were delivered back to me, please contact me at support@palmstitch.com .

Process for Returns

When you initiate a return request by emailing support@palmstitch.com, I will provide you with further instructions on postage and how to get the items back to me. Depending on the return and based on this policy, you may receive either a pre-made shipping label or a return address for customer-provided shipping.

Customer Support

For any questions or concerns about your specific item or if you need help with your order, please contact me directly at support@palmstitch.com .